Name: Groups visits for Titanic: The Exhibition Chicago
Start: 2024-02-16T20:00
End: 2024-06-02T20:00
Location: Westfield Old Orchard

Question 1

What can I expect from Titanic - The Exhibition

Accepted Answer

Embark on an immersive, interactive tour of the Titanic with vast, jaw-dropping recreations of the ship’s interior and exterior. Visit the dock from where the Titanic first sailed, explore the galleries and boiler room, take a look inside a millionaire’s suite, stroll the exterior promenade deck under a starry night sky, and see the Grand Staircase with your own eyes.

Question 2

Where is the experience located?

Accepted Answer

The event takes place within Westfield Old Orchard shopping mall, boasting a variety of dining choices. Convenient parking is provided in the Orange Garage, and you can find the exhibition adjacent to Nando’s.

Question 3

Does the experience take place in an indoor or outdoor venue?

Accepted Answer

This experience is held indoors in an air-conditioned venue.

Question 4

How long does the experience last?

Accepted Answer

For you to have an estimate, people usually spend 1 hour at this experience.

Question 5

Will food and beverage be available on site for purchase?

Accepted Answer

Unfortunately, there won't be food or beverage for purchase at this event.

Question 6

Is there parking available?

Accepted Answer

Ample parking is available on the west side of Westfield Old Orchard, located off Golf Road or Old Orchard Road. Additional parking is available in multiple parking decks. The Orange parking deck, Level 3 is closest to the exhibition, which is presented in the former Bloomingdales space.

Question 7

Will there be additional sessions?

Accepted Answer

Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.

Question 8

Is there a dress code?

Accepted Answer

There's no defined dress code for this experience; a casual look will be fine.

Question 9

Will there be merchandise for sale?

Accepted Answer

Yes! There will be merchandise for sale at the shop.

Question 10

Do I need to arrive at the start of my scheduled session?

Accepted Answer

Please arrive at the time stated on your ticket; late entry is not permitted.

Question 11

Can I bring animals? Are service dogs allowed?

Accepted Answer

Unfortunately, no pets are allowed in this event’s location, though we do welcome service animals.

Question 12

Is the venue accessible?

Accepted Answer

Yes, the event is being held in an accessible venue.

Question 13

Is the experience accessible for deaf/visually impaired people?

Accepted Answer

Deaf people will be able to enjoy this experience as it is mostly visual; however, we do not recommend this event for visually impaired people.

Question 14

Will there be strobe lights?

Accepted Answer

This event won't include strobe lights.

Question 15

Are there chairs available? Can I be seated during the experience/exhibition?

Accepted Answer

This is a walkthrough experience, so there won't be any seating available.

Question 16

Will restrooms be available on site?

Accepted Answer

This venue has restrooms—please ask our staff on site for indications.

Question 17

Can I take photos or record the experience?

Accepted Answer

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Question 18

Is there a Lost & Found?

Accepted Answer

We recommend asking the staff at the venue if they have found your belongings. If you cannot ask them on site, please contact customer service at Submit a request – Fever.

Question 19

Is coat check available?

Accepted Answer

Yes, there is coat and bag check available at the exhibition.

Question 20

Is there an age requirement?

Accepted Answer

All ages are welcome to this experience and the space is accessible for prams/strollers. Kids under 4 years old will be allowed in for free.

Question 21

Will there be an audio guide?

Accepted Answer

Unfortunately, this experience does not include an audio guide.

Question 22

How does the Downton Abbey - Flex ticket work?

Accepted Answer

Make the most of your visit to Titanic: The Exhibition by immersing yourself in the world of Downton Abbey! Conveniently located at the same venue, this ticket grants you access to the Downton Abbey exhibition on any day and at any time during operating hours (attendance required by March 31st, 2024).

The exhibition is open weekly from Wednesday-Sunday with hours from 10:00 am to 6:00 pm, with the last guest entry at 5:00 pm.

Downton Abbey: The Exhibition is self-guided, and we expect guests to spend 90-120 minutes exploring.

Question 23

Where can I get tickets?

Accepted Answer

On the Fever App, available on Google Play and Apple Store

On the Fever website

Question 24

Can I purchase tickets at the door?

Accepted Answer

We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the Fever website.

Question 25

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking Transfer Tickets on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.

Question 26

Do I need to print my ticket?

Accepted Answer

No, your contactless tickets will be validated directly in the Fever App.

Question 27

I can't find my ticket. What can I do?

Accepted Answer

You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Question 28

Are refunds allowed? What is the exchange policy?

Accepted Answer

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

Question 29

Is it COVID secure and safe?

Accepted Answer

The experience is designed to be COVID safe.

Question 30

Do I need to wear a mask?

Accepted Answer

Titanic: The Exhibition is committed to the health and safety of our staff and visitors. Staff and visitors are required to follow all local and state guidelines regarding Covid-19.

Question 31

Can I take photos or record the experience?

Accepted Answer

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Question 32

What are the prohibited items at the experience?

Accepted Answer

Flash photography, alcohol, anything which may disturb the other patrons. For the safety of all guests, firearms, knives, mace, or any item that could be used to inflict harm (at the discretion of venue management) are prohibited in our venues. Firearms are not allowed despite carry permits or licenses, including for off duty law enforcement.

Question 33

Can I make a private group booking?

Accepted Answer

If you would like to book a private group, please contact us with your preferred attendance date and the size of your group.

Question 34

Do you offer press passes? Sponsorship/partnerships?

Accepted Answer

Please reach press@feverup.com to learn more about press passes and sponsorship opportunities.

Groups visits for Titanic: The Exhibition

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